Effective August 24, 2016.
Protecting and respecting your data and your private life is fundamental for us.
- We set rules to protect your private life and your private data.
- These rules cannot however apply to information collected by third parties.
- There are three basic ways we collect information: information you choose to give us, information we get when you use our services and information we get from third parties (most of the time coming from your contacts).
- To set up a basic Igloo account, we need to collect two main informations: a phone number so that you can authentificate yourself and a username used by default.
- For a better experience with Igloo, you will have the possibility to share other informations, such as your best profile picture!
- When you use our services, we collect information about which of those services you’ve used and how you’ve used them. But nothing that can reveal your private life.
- Other people can share informations about you, most of the time coming from device phonebooks.
- These collected data help us to improve our services.
- We will never sell your information. Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request
- You remain in absolute control of your information! You can change or delete them as you wish.
Information We Collect
There are three basic ways we collect information:
- Information you choose to give us.
- Information we get when you use our services.
- Information we get from third parties.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Snapchat account, so we need to collect a few important details about you, such as: a phone number and a username you’d like to go by. Other services, such as commerce products, may also require you to provide us with a debit or credit card number and its associated account information.
When you contact Igloo Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them.
Here’s a fuller explanation of the types of information we collect when you use our services:
- Usage Information. We collect information about your activity through our services. For example, we may collect information about: what igloos you visited, what igloos you created, if you published a piece of content (without revealing the content itself), etc.
- Device Information. We collect device-specific information, such as the hardware model, operating system version, language, wireless network, and mobile network information (including the mobile phone number) and other information that can help us fixing bugs and issues you may encounter.
- Device Phonebook. Because Igloo is all about sharing with other people, we may—with your consent—collect information from your device’s phonebook, most of the time so that you can send invites.
- Camera and Photos. Our services allow media publishing. It requires us to collect images and other information from your device’s camera and photos. We’ll access your camera and photos only after you give us your consent.
- Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses. Our services can use these information to localize igloos or offer you igloos suggestions.
Information We Collect from Third Parties
We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you.
How We Use Collected Information
We use these informations to relentlessly improve our services. Such as:
- develop, operate, improve, deliver, maintain, and protect our products and services
- communicate with the user
- monitor and analyze trends and usage
- enhance the safety and security of our products and services
- verify your identity and prevent fraud or other unauthorized or illegal activity
Information about your activity with our Services may be also used to offer you additional services or suggested igloos.
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
We may share information about you in the following ways:
- with other users: information about you, such as your username, your profile picture in a specific igloo, and any piece of content (text, links, pictures, videos…) that you accepted to publish or share with other igloo members.
- with third parties : We will never sell your private data to other parties. However, we may share information about you if we reasonably believe that disclosing the information is needed to:
- comply with any valid legal process, government request, or applicable law, rule, or regulation;
- investigate, remedy, or enforce potential Terms of Service violations;
- protect the rights, property, and safety of us, our users, or others;
- with third parties for monitoring and analysing use: It may be possible we grant access of aggregate or after de-identification data to third services in order to know how people use our services.
Information shared in igloos spaces
Igloo services offer three kinds of igloo space with different level of privacy.
- A public igloo allows all users to check and be part of the conversations. This igloo will be searchable in our search engine (through spotlight, categories or map). Will be displayed the title, cover image and description of the Igloo.
- A private igloo owns the same features as the public igloo except one thing: checking and publishing inside an igloo can only be done by a user who has been granted an access by a founder/admin. This person has the possibility to revoke this access at any time.
- A secret igloo is different from the two above as you have to be invited by someone inside the igloo. An external user can’t request an access and secret igloos are not visible in our search engine.
We try our best to preserve your private life. But you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. This is why we ask you to act with caution when you share sensitive materials, including when it’s in private or secret igloos.
Access, updates and data deletion
We let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request by contacting us.
You are able to delete your account, even if we would deeply regret it, either through your settings or by contacting us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Igloo after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.